SAP MRO
Solutions for customer service and maintenance
SAP MRO - Optimised implementation for customer service (CS) and maintenance (PM/EAM)
Are you implementing the latest generation of SAP S/4 HANA ERP software for customer service or maintenance? Are you looking for a suitable solution for maintenance with SAP EAM or for processing services with the new S/4 HANA solution? Let our experts advise you and benefit from tailor-made solutions.
Transition from SAP Customer Service to S/4 HANA Service
The previous software solution in the SAP Customer Service (CS) module can only be used in compatibility mode until the end of 2030. The successor, known as CRM Service, has been integrated into the S/4 HANA Core and expanded. With new functions and the combination of the advantages of both solutions, the new S/4 HANA service offers added value for your company.
SAP Advanced Execution for comprehensive services
The new S/4 HANA service has been expanded to include the “Advanced Execution” process, including the integration of the billable maintenance order (PM order). This solution supports the planning and execution of extensive services, such as complex in-house repairs to machines and systems. The transformation of the classic variant configuration (LO-VC) to the “Advanced Variant Configuration” (AVC) optimizes planning and execution.
Efficient returns and repair processes
The new in-house repair process (2.0) integrates the extended returns processing efficiently and conveniently. This simplifies returns and repair processes and covers many standard requirements. This includes the handling of customer returns, in-house repairs and external repairs, as well as the entire logistics process.
Integration of S/4 Service and Advanced Returns Management
Since release 2022, the integration of S/4 Service and “Advanced Returns Management” has efficiently supported the flow of goods and reduced the booking effort. Further functions will be available with the 2023 release:
- Item-based Accounting for Service Orders
- Service with Advanced Execution
- Ad-hoc billing plan for fixed price services
- Inter-company Service Execution
- Stock Transfer from Service Order
- External Workforce Procurement
- Interaction Center (Service Request Management)
- Service contract management
- Subscription order management
- Inhouse Repair
- Asset Management
- Recurring services
- Spare parts sales
- Fieldservice
Your questions about transforming to S/4HANA Service
For companies that previously used SAP CS, the question arises as to whether the new S/4 HANA service meets expectations and fully covers existing processes. Plan and implement the transformation to the new S/4 HANA service solution with our support.
MRO (maintenance, repair and overhaul) consultancy
We provide you with comprehensive advice in the field of MRO, particularly in the aviation industry and mechanical engineering. This includes the processing of inspection and maintenance measures, maintenance planning, checklist processing and production supply with EWM for maintenance orders.
Streamline maintenance processes with SAP EAM
Using SAP EAM and integration into the project system, extensive maintenance and inspection measures can be planned and carried out. Complete, digitalized handling of maintenance processes using mobile solutions ensures efficiency.
Moving to SAP S/4HANA: process redesign
Are you planning to switch to SAP S/4HANA and reorganize your maintenance and service processes? We advise you on the entire end-to-end process across module boundaries and integrate your service and maintenance processes into warehouse logistics (EWM).
Our six-step plan for SAP implementation: Activate
- 1. Prepare:
Define the project objectives, team composition and resources required.
- 2. Explore:
Analysis of the business requirements and definition of the solution architecture.
- 3. Realize:
Implementation of SAP software, including configuration, customization and development.
- 4. Prepare for Production:
Testing of the solution and preparing it for the production environment.
- 5. Deploy:
Rollout and commissioning of the SAP software in the production environment.
- 6. Run:
Ongoing maintenance, optimization and further development of the solution.
One Passion - Contact us for SAP maintenance and service
After the introduction we offer you our Application Maintenance Service (AMS) . Our AMS team supports you in the productive operation of the software solution and in further optimisation.
Are you facing similar questions and challenges? Contact us for a non-binding consultation via our Contact form or by e-mail. Benefit from our expertise and let us work together to realise your individual requirements.
